Using quick actions as a template in flows
Finally figured out a use case for using quick actions in flows.
They can provide consistency for when you need to do the same thing in multiple flows / processes, and want to ensure that specific fields are populated.
All required fields on the action layout are required when you use the action in a flow / process. Any optional fields on the action layout are available to be added if needed. But - any fields not on the layout are not available, so it is also a constraint.
Some use cases I can envision
- creating a case on flow failure
- creating contacts / leads
- logging calls
My use case was a custom object called ‘integration request’ that I have setup to centralize a few callouts to external systems. Its like I imagine platform events could be used - if I understood platform events.
So there is a global action like so:

And in the flow, I can leverage the action like so:

And...




