truncating case description in case assignment email
sure its 2022 and we have force lightning powers that emperor palpatine himself could only dream of, but if you want a good case assignment email, you need visualforce.
i rolled up a nice visualforce email template years ago that includes the case commments - sorted by date!
but the template includes case description, and sometimes people initiate a case via a gigantic email, and all of that email thread would come through on the visualforce assignment email
so i just need to truncate the length of the description.
tried inserting a left in there, could not get anything to save
apex:outputText would lose the formatting, regardless of how I tried to work with it, like
I even tried abbreviating the string in a vf component, but outputText would lose the...
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