Making cases work in lightning

I couldnt find any clear documentation on how to get cases to just not be total crap in lightning. Tried many times, and failed miserably. finally found a way through lots of googling, and piecing things together. the short answer is that you need feed filters and a console app and then there is hope.

“Enable Case Feed Actions and Feed Items” in support settings

setup case feed filters

try “Enable Unread/Read on Compact Case Feed” - no idea what that does yet…and maybe ‘enable draft emails’ cuz why not.

create a console app, then do normal lighting app builder stuff.

Create a custom send email action

Screenshot 2023-08-30 144552.png


Now read this

101 little things to make salesforce a lot better

A sporadically maintained list of coal seams smoldering deep in the caverns of that cause needless liver damage in many an awesome admin. In honor of summer19, this post now has the subtitle of: 101 things that might be... Continue →